FAQ

TERMS OF PAYMENT AND DELIVERY

PAYMENT

We accept all major credit cards (Visa, MasterCard, Amex, Maestro) as well as PayPal, prepayment, Klarna, Google pay, Apple pay and Shopify pay.

INTERNATIONAL SHIPPING

We deliver worldwide. For the EU, the delivery cost of the order is 12 € (from an order value of 200 € the delivery costs are free). For the rest of the world, the delivery cost is 30 €. Deliveries abroad may be subject to customs duties, taxes and fees, which are not included in the total price shown.

PRODUCTION TIME / DELIVERY TIME

Delivery time within Germany is 10-15 business days from receipt of payment, unless otherwise stated for individual products.

For shipments to destinations outside of Germany, the delivery time will increase by an additional 2-9 business days depending on the destination country.

RUSH ORDER / RUSH ORDER

If your order is urgent, please contact us before submitting your order and we can discuss the time frame. A rush order can be offered for a fee depending on scheduling, supply availability, and existing orders. Production time is dependent on the product ordered and our inventory.

EXPRESS SHIPPING
Rush order and express shipping are two different services. Rush orders refer to the production time and express shipping refers to the delivery time. Standard shipping with DHL usually has a delivery time of 2-3 business days in Germany. The cost of express shipping within Germany is 12 € (for an order value of 100 € or more, the express shipping cost is 7 €). Express shipping guarantees delivery on the next business day (not Saturday). Express shipping abroad costs 50 € (parcel up to 1 kg). Express orders can be combined with express shipping. Just contact us!


WHAT ARE THE SHIPPING COSTS?

We deliver free of charge within Germany from an order value of 100 €. The cost of standard shipping within Germany for orders under 100 € is 5 €. For the EU, the cost of delivery of the order is 12 € (from an order value of 200 €, the delivery costs are free). For the rest of the world the delivery costs are 30 €. Deliveries abroad may be subject to customs duties, taxes and fees, which are not included in the total price shown.

Express shipping within Germany costs 12 € (from an order value of 100 € it costs 7 €). Express shipping abroad costs 50 € (parcel up to 1 kg).

GIFT VOUCHERS

I WOULD LIKE TO GIVE A GIFT CERTIFICATE FROM KOKORO BERLIN.
Under "Shop" you can buy a voucher with a value between 50 € and 350 €.


HOW DO I REDEEM THE KOKORO BERLIN GIFT CERTIFICATE?

You will receive a voucher code by e-mail, which you can redeem when shopping on the site. At checkout there is a field for coupon codes. Here you have to enter the code.

CAN I REDEEM ONLY A PARTIAL AMOUNT OF THE VOUCHER?

It is possible that you have selected something that is less than the value of the coupon. If this is the case, we can convert the remaining amount into another voucher or give you a credit.

PACKAGING

Each piece of Kokoro Berlin jewelry is carefully wrapped in delicate tissue paper, packaged in a pretty Kokoro Berlin box.
We produce unique pieces, which means we pay special attention to every detail.
The packaging is the first thing the bride discovers, it reflects our quality, know-how and modernity.


WIDERRUF


RIGHT OF WITHDRAWAL

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In the event of a contract for the delivery of goods in several partial consignments or pieces, the revocation period shall commence on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last piece.

To exercise your right of withdrawal, you must inform Swish UG (Simon-Dach-Str. 20, 10245 Berlin, +49 17623889531, hello@kokoro-berlin.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

CONSEQUENCES OF CANCELLATION

If you revoke this contract, we shall repay to you all payments we have received from you, including any delivery costs incurred (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received your notification of revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

SAMPLE CANCELLATION FORM

(If you want to cancel the contract, please fill out this form and send it back).

To Swish UG, Simon-Dach-Str. 20, 10245 Berlin, phone number: +49 17623889531, email address: info@kokoro-berlin.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

  1. ________________________________________________________________________________________
  2. ________________________________________________________________________________________
  3. ________________________________________________________________________________________
  4. ________________________________________________________________________________________
  5. ________________________________________________________________________________________

Ordered on (Âą) / received on (Âą)

___________/____________

Name of the consumer(s) ___________________________________________________________

Address of the consumer(s) ___________________________________________________________

Signature of the consumer(s) (only in case of notification on paper) ___________________________________________________________

Date

____________________________

(Âą) Delete as applicable.


RETURNS

Refund in case of return: it may take 3-4 business days for your return package to reach us.

When the returned merchandise reaches us in its original condition, we will immediately begin processing the refund. It may take 2-3 days for the amount to be posted to your account.